![]() What should be done with the document and the information?.What next? This is where CDA answers the following questions: For CDA, the documents could be in a variety of formats-email, fax, folder, PDF and Office files, website uploads, MFPs, scanners and, especially, mobile devices.įlexibility is key: your customers are unlikely to have the patience to adjust to different instructions, re-submit information or, worst of all, start over therefore, your document submission process should be “smart” enough to allow them to switch back and forth between channels during the same process.Įmbedded document capture capabilities are also important for mobile apps and capture-enabled websites and should enable real-time capture and data display and allow users to correct any errors in the data before submitting them. ![]() ![]() RPA+CDA systems can both capture documents (CDA), and access electronic data (RPA). For part two of our series, we’ll take a closer look at these stages. CDA encompasses three process stages that streamline business operations: Acquire, Understand and Integrate. RPA and CDA work in tandem to automate the data-centric tasks and document processing that are present in many business processes. Recommended: RPA Is Just the Beginning of Your Intelligent Automation Journey Enter CDAĬognitive Document Automation (CDA) does the “head work” of understanding what the document or email is about, what information it contains and what to do with it. But what about the documents? RPA is historically ineffective in automating document processing. In part one, we took a look at how RPA marked a revolution in empowering businesses to solve problems associated with manual, data-centric tasks. This is the second part of our six-part series that will take readers on a journey through the latest concepts in multichannel document capture, with an emphasis on how AI has transformed what’s possible in making your documents and data work for you – and not against you.
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